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Complaints

Complaints Procedure

At Cosmetic physician Ayleen The, we strive for careful, safe and professional treatments. However, it may happen that you are not satisfied about something. In that case, we think it is important that you discuss this with us, so that we can look for a solution together.

1

Discuss your complaint with us

Do you have a complaint or are you dissatisfied with a treatment, communication or the result? Then we ask you to discuss this with us first.

You can do this by:

  • Contacting us by telephone or email
  • Making an appointment for a personal meeting

In many cases, a complaint can be resolved through mutual consultation. We take every report seriously and handle it carefully and confidentially.

2

Written complaint

If the conversation does not lead to a satisfactory solution for you, you can submit a complaint in writing.

In the written complaint, we ask you to include:

  • Your name and contact details
  • A clear description of the complaint
  • The date of the treatment the complaint concerns
  • What you expect as a solution

After receiving your complaint, you will receive a substantive response within a reasonable period.

3

Independent complaints procedure via DOKH

Cosmetic physician Ayleen The is affiliated with an independent complaints procedure via DOKH (Doctors' Organisation for Complaints Handling in Healthcare).

DOKH can:

  • Mediate between client and healthcare provider
  • Support in finding a solution
  • Objectively assess the complaint
More information at www.dokh.nl
4

Disputes committee

When mediation through DOKH does not lead to a solution, the complaint can be submitted to the independent disputes committee with which we are affiliated.

This committee makes a binding decision, in accordance with applicable laws and regulations.

Healthcare Quality, Complaints and Disputes Act (Wkkgz)

Cosmetic physician Ayleen The meets the requirements of the Healthcare Quality, Complaints and Disputes Act (Wkkgz). This means that:

  • We have an internal complaints procedure
  • We are affiliated with a recognised complaints and disputes body
  • Complaints are handled carefully, transparently and in a timely manner

Confidentiality

All complaints are treated confidentially. Personal data is processed in accordance with applicable privacy legislation and used exclusively for handling the complaint.

Contact

Would you like to discuss or submit a complaint? Please contact us via the contact details on the website. We are open to feedback and strive to reach an appropriate solution together.