Privacy

Privacy Policy

Cosmetic physician Ayleen The attaches great importance to the protection of your personal data and medical records. In this privacy policy, we explain what data we collect, why we do so and how we handle it. We process personal data in accordance with the General Data Protection Regulation (GDPR).

What personal data do we process?

We process personal data that you provide to us yourself or that is necessary for carrying out a treatment.

Identity data

  • Name, date of birth, gender

Contact details

  • Address, telephone number, email address

Medical data

  • Medical history
  • Medication use
  • Allergies
  • Contraindications
  • Treatment records
  • Photos (before and after treatments, only with consent)

Financial data

  • Payment and invoicing details

Technical data

  • IP address
  • Website usage data (cookies, where applicable)

Purposes of data processing

We process personal data exclusively for the following purposes:

Conducting intake consultations and treatments
Maintaining a medical file
Informing about treatments and aftercare
Scheduling and managing appointments
Processing payments
Complying with legal obligations
Improving our services
Communication by telephone, email or WhatsApp (where permitted)

Legal bases for processing

Personal data is processed on the basis of one or more of the following legal grounds:

  • Performance of the treatment agreement
  • Legal obligation
  • Explicit consent of the client
  • Legitimate interest (e.g. practice management and administration)
Medical data is processed exclusively with your explicit consent and in accordance with medical confidentiality obligations.

Data controller

Cosmetic physician Ayleen The is responsible for the processing of personal data as described in this privacy policy.

For questions about privacy, you can contact us via the contact details on the website.

Medical file

A medical file is created for each client. This file contains medical and treatment-related information.

The medical file is kept for as long as legally required. For medical files, a statutory retention period of at least 20 years applies.

Photos and visual material

Before and after photos are only taken and used with your explicit consent.

This may include:

  • Medical file management
  • Treatment planning and evaluation

Use of photos for marketing or educational purposes only takes place after separate written consent.

Sharing personal data with third parties

We only share personal data with third parties if this is necessary for the performance of our services or to comply with a legal obligation.

This may include:

  • Software providers for files and appointments
  • Administration or accounting
  • Payment providers

With parties that process personal data on our behalf, we enter into processing agreements to ensure security and confidentiality. We never sell your data to third parties.

Retention periods

Personal data is not retained for longer than necessary for the purpose for which it was collected, unless a statutory retention obligation applies.

Medical files are kept for at least 20 years, in accordance with statutory requirements.

Cookies and website usage

The website may use functional and analytical cookies to ensure the website functions properly and to improve it.

If marketing cookies are used, this only happens with your consent. More information can be found in the cookie policy, where applicable.

Changes to this privacy policy

Cosmetic physician Ayleen The reserves the right to modify this privacy policy. The most current version is always available on the website.

Security

We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access or disclosure.

  • Secured software
  • Limited access to medical files
  • Confidentiality obligation
  • Encrypted storage where applicable

Your rights

You have the right to:

  • Access your personal data
  • Have your data corrected
  • Have your data deleted (to the extent legally permitted)
  • Restrict processing
  • Object to processing
  • Withdraw your consent
  • File a complaint with the Data Protection Authority

A request can be submitted via the contact details on the website. We will respond within the statutory period.

Questions about privacy?

For questions about this privacy policy or about the processing of personal data, you can contact us via the contact details on the website.